Privacy Policy

Privacy policy

This Privacy Policy describes how and when SIA "Ekvus Ferus" uses and protects your information when you register or use our Services. Whenever SIA "Ekvus Ferus" asks you to provide any information, it is used, processed and protected according to the present Policy. By registering as a loyal customer you give your permission to process data you submit when registering on 4pakavi.lv site and using the Services.   

Personal data 

We can collect, save, and use the following personal data:

·        Information about your personal computer and visiting www.4pakavi.lv website (including your computer's IP address, your geographical location, web browser type etc.);

·        Information on any transactions between you and SIA „Ekvus Ferus” (including information about the orders);

·        Information collected upon registration;

·        Information you provide in order to subscribe to newsletters sent by  SIA „Ekvus Ferus” or receive confirmations about the filled forms;

·        Any other information you may want to send us.    

We can use your personal data in order to:   

·        Provide you the services available on our website http://www.4pakavi.lv/;

·        Personalize the services we provide on www.4pakavi.lv website;

·        Send you e-mail messages, invoices, and to commit financial transactions;

·        Send you confirmations you have subscriber for via e-mail;

·        Send you the newsletters (bulletins) and other marketing materials;

·        Answer your questions and claims concerning www.4pakavi.lv website.

Passing information to the third parties

SIA „Ekvus Ferus” can disclose your personal information to any SIA „Ekvus Ferus” staff member only to the extent specified in the present privacy policy. In addition we can disclose your personal informaiotn:     

·        Only to the extent provided by the legislative acts;

·        In relation to any court proceedings;

·        In order to protect our legal rights (including passing information to the third parties in order to prevent fraud). 

We use Google Analytics system to analyze the www.4pakavi.lv website traffic. By using cookies saved on our servers, Google Analytics summarizes the statistical and other data about www.4pakavi.lv website. The data summarized in relation to www.4pakavi.lv website is stored by Google. You can familiarize yourself with Google privacy policy here. 

Cookies

www.4pakavi.lv website uses Cookies technology. Cookies inform us whether you have already visited our home page, whether you are a new customer and what pages you have visited. Cookies do not download any information from your computer or contain any personal information about you, and do not allow us to communicate with you.

Security

All the personal data received during a visit and purchase in the Ekvus Ferus online store are considered confidential - except when your name, address and phone number are needed to deliver the products, as well as in other cases provided by legislation.

Data protection

Personal data and bank transaction security are guaranteed by protected data transmission channel. SIA Ekvus Ferus has no access to these data. 

Product return

Should you not be satisfied with the product, you can return it in 14 days time after the purchase and receive 100% of the paid sum back according to sect. 6 of the General Conditions.

The purchased product cannot be returned should it be custom-made according to desires or conditions set by the customer. 

In order to return the product please send an e-mail to the Client support center, indicating the product o be returned, order number as well as bank account number where the money is to be returned.

The returning product is to be returned to SIA „Ekvus Ferus”. If you are unable to deliver the product to the designated address yourself, you can use the paid transport service to deliver the returning product.

Delivery fee is not compensated.

The money paid for the returning product will be returned to the customer's bank account in 30 days time after the return.

The returned product should not be used and must be packaged using the original packaging material.

Miscellaneous

The present confidentiality policy is subject to further changes. The newest version of the confidentiality policy published on www.4pakavi.lv website amends all previous versions thereof.

If you have questions concerning our privacy policy, please contact us to discuss details by phone 26466321 or via e-mail: ekvusferus@gmail.com